https://support.advance.ai/hc/en-us 2025-12-29T11:23:50Z https://support.advance.ai/hc/en-us/articles/4402959039129-How-to-Turn-on-app-permissions-for-your-camera-in-Windows-10 2024-08-24T04:27:02Z https://support.advance.ai/hc/en-us/articles/4402959082265-Turn-on-app-permissions-for-your-camera-in-Windows-10 2022-03-24T04:38:16Z https://support.advance.ai/hc/en-us/articles/4402963902489-VideoKYC-How-to-Fix-Issue-When-Camera-and-Microphone-Allowed-but-still-unable-to-do-videocall-Android 2022-08-15T04:28:12Z https://support.advance.ai/hc/en-us/articles/4402964026137-Permission-to-use-camera-microphone-in-Android-Chrome-browser 2022-03-24T04:38:22Z https://support.advance.ai/hc/en-us/articles/4402964054041-VKYC-Error-Camera-or-Video-Not-Enabled 2022-03-24T04:37:49Z https://support.advance.ai/hc/en-us/articles/4402964065305-VKYC-Due-to-technical-issues-your-agent-is-disconnected-Please-wait-and-we-will-assign-the-next-available-agent-to-you 2022-06-21T04:34:44Z 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https://support.advance.ai/hc/en-us/articles/4402964198553-VKYC-Error-Sorry-your-video-call-was-not-completed-Please-try-again-and-does-not-allow-the-client-to-enter-video-call 2022-03-24T04:37:13Z https://support.advance.ai/hc/en-us/articles/4402970633497-Face-Comparison-Error-Code-NO-FACE-DETECTED-FROM-FIRST-IMAGE-or-NO-FACE-DETECTED-FROM-SECOND-IMAGE 2022-03-24T04:39:49Z https://support.advance.ai/hc/en-us/articles/4402970645273-How-Many-Video-KYC-Status 2025-06-02T16:13:31Z https://support.advance.ai/hc/en-us/articles/4916649427609-Access-denied-Access-Key-not-found-or-expired 2024-08-24T05:17:07Z https://support.advance.ai/hc/en-us/articles/4918652083865-Liveness-Detection-How-to-Fix-Error-Access-for-this-account-is-denied 2024-08-24T05:17:07Z https://support.advance.ai/hc/en-us/articles/4939612936857-View-or-Download-Usage-Query 2024-08-24T05:00:07Z 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https://support.advance.ai/hc/en-us/articles/11832349816217-What-is-the-supported-document-OCR-in-Columbia 2022-10-25T10:22:58Z https://support.advance.ai/hc/en-us/articles/11832357411097-What-percentage-is-unrecognized-ID-OCR 2022-10-25T10:22:50Z https://support.advance.ai/hc/en-us/articles/11844446436505-How-big-the-SDK-size 2022-10-25T09:21:27Z https://support.advance.ai/hc/en-us/articles/11844618914969-What-is-the-image-video-quality-requirement-to-run-liveness-detection 2022-10-25T09:27:52Z https://support.advance.ai/hc/en-us/articles/11844742369177-What-s-the-liveness-detection-timeout-Is-it-configurable 2022-10-25T09:32:37Z https://support.advance.ai/hc/en-us/articles/12062057788185-How-to-Request-a-Support 2022-11-01T07:02:33Z https://support.advance.ai/hc/en-us/articles/16278714578457-What-is-One-Stop-Platform 2023-03-07T08:06:45Z https://support.advance.ai/hc/en-us/articles/16309797797273-H5-Liveness-Detection-How-to-Fix-Stuck-on-liveness-when-submit-the-image 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https://support.advance.ai/hc/en-us/articles/41692700390425-Token-Management-and-Troubleshooting-for-Credit-Score-API 2024-12-27T19:58:52Z https://support.advance.ai/hc/en-us/articles/41828390703385-How-to-Change-the-Language-in-Liveness-Detection-SDK 2024-12-31T15:09:05Z https://support.advance.ai/hc/en-us/articles/43069369405081-How-to-Add-a-New-Email-Address-for-Notifications-in-the-SaaS-Portal 2025-02-12T04:35:30Z https://support.advance.ai/hc/en-us/articles/43069827782041-Understanding-the-Parameter-Error-Message-in-Liveness-Requests 2025-02-03T18:15:20Z https://support.advance.ai/hc/en-us/articles/43160629636633-How-to-Check-Connectivity-between-client-server-and-Advance-AI 2025-02-10T06:41:58Z https://support.advance.ai/hc/en-us/articles/43330823301273-Indonesia-ID-Number-NIK-Meaning-A-Knowledge-Base 2025-02-10T06:47:12Z https://support.advance.ai/hc/en-us/articles/43379548250265-Download-Query-Report-on-SaaS-Portal-for-Monthly-Usage-Report 2025-02-11T10:18:23Z https://support.advance.ai/hc/en-us/articles/43596693944345-How-to-Contact-AAI-Technical-Support 2025-02-17T05:24:35Z https://support.advance.ai/hc/en-us/articles/43598626750361--11-January-2024-Liveness-Detection-SDK-v3-1-0-Update-and-Changes 2025-02-17T06:15:16Z https://support.advance.ai/hc/en-us/articles/43598778108697--16-January-2024-Product-Discontinuation-VideoKYC 2025-02-17T06:15:35Z https://support.advance.ai/hc/en-us/articles/43598893862937--8-February-2024-Liveness-Detection-SDK-Android-v3-1-2-Update-and-Changes 2025-02-17T06:15:47Z https://support.advance.ai/hc/en-us/articles/43598986976153--16-April-2024-Service-Update-ID-Multiplatform-Detection-V11 2025-02-17T06:16:02Z https://support.advance.ai/hc/en-us/articles/43599147826457--28-May-2024-Service-Update-ID-PH-TH-H5-Liveness-Detection-V6 2025-02-17T06:16:11Z https://support.advance.ai/hc/en-us/articles/43599441158169--10-June-2024-Service-Update-ID-Document-OCR-KTP-Checks-V3-2 2025-02-17T06:16:25Z https://support.advance.ai/hc/en-us/articles/43599527855129--10-July-2024-System-Upgrade-Notice 2025-02-17T06:16:41Z https://support.advance.ai/hc/en-us/articles/43599642710297--19-July-2024-Service-Update-ID-Multiplatform-Detection-V11-2nd-Notice 2025-02-17T06:16:56Z https://support.advance.ai/hc/en-us/articles/43599793606681--15-November-2024-Liveness-Detection-SDK-v3-4-1-Update-and-Changes 2025-02-17T06:17:39Z https://support.advance.ai/hc/en-us/articles/43599892100377--3-December-2024-Service-Update-Liveness-Detection-SDK-Pro-Android-iOS-v1-1-0 2025-02-17T06:17:55Z https://support.advance.ai/hc/en-us/articles/43871471427609-Liveness-Detection-SDK-Detection-Result-API 2025-02-26T05:05:07Z https://support.advance.ai/hc/en-us/articles/44705153161241-Release-Notes-Advance-eSign 2025-03-19T07:11:21Z https://support.advance.ai/hc/en-us/articles/44705719169817-How-Liveness-Detection-happens 2025-03-19T04:56:29Z https://support.advance.ai/hc/en-us/articles/44706304480665-Document-Verification 2025-03-19T05:08:58Z https://support.advance.ai/hc/en-us/articles/44706433057049-Document-Verification-Integration-Guide 2025-03-19T05:10:50Z https://support.advance.ai/hc/en-us/articles/44706462781465-Document-Verification-Supported-Regions-DocTypes 2025-03-28T08:58:16Z https://support.advance.ai/hc/en-us/articles/44706647877273-Generate-URL-API 2025-03-28T08:59:46Z https://support.advance.ai/hc/en-us/articles/44706990638361-Get-Result-API 2025-03-19T05:23:49Z https://support.advance.ai/hc/en-us/articles/44707076674201-Document-Verification-Frontend-Errors 2025-03-19T05:26:01Z https://support.advance.ai/hc/en-us/articles/44707271589913-Database-ID-Validation-Common-Response-Code 2025-03-28T09:13:17Z https://support.advance.ai/hc/en-us/articles/44707356122009-Supported-Regions-and-Doctypes 2025-03-28T09:16:46Z https://support.advance.ai/hc/en-us/articles/44708973249945-How-Id-Forgery-works 2025-03-19T06:08:39Z https://support.advance.ai/hc/en-us/articles/44709173184921-Image-Quality-Requirements-all-region 2025-12-22T14:57:56Z https://support.advance.ai/hc/en-us/articles/44709241191577-Id-Forgery-Response-Description 2025-03-28T08:53:10Z https://support.advance.ai/hc/en-us/articles/44709475910425-Global-Id-Forgery-Response-Codes 2025-03-19T06:20:02Z https://support.advance.ai/hc/en-us/articles/44710152689945-How-Database-Id-Validation-Works 2025-03-19T06:36:44Z https://support.advance.ai/hc/en-us/articles/45083539209369-Document-Verification-Frontend-Errors-Flutter-SDK 2025-03-28T09:08:17Z https://support.advance.ai/hc/en-us/articles/45194814878489-API-Status-Codes 2025-03-31T16:02:22Z https://support.advance.ai/hc/en-us/articles/45194870503961-What-does-Status-Code-means 2025-03-31T15:59:13Z https://support.advance.ai/hc/en-us/articles/45194880407705-What-does-Request-URL-Parameter-Means 2025-03-31T16:00:30Z https://support.advance.ai/hc/en-us/articles/45488550032665--2-April-2024-Service-Update-Liveness-Detection-SDK-Android-iOS-v3-6-0 2025-04-09T02:18:40Z https://support.advance.ai/hc/en-us/articles/45490065174809--2-April-2024-Service-Update-Liveness-Detection-H5-Pro-v1-1-0 2025-04-09T02:23:19Z https://support.advance.ai/hc/en-us/articles/45507897025945-Release-Note-Database-ID-Validation-Version-6-0 2025-04-08T10:49:39Z https://support.advance.ai/hc/en-us/articles/46229216702361-Customer-Portal-How-to-Check-Daily-AMC-Balance 2025-04-26T18:20:44Z https://support.advance.ai/hc/en-us/articles/47091947347865-Customer-Guidance-for-Liveness-Detection-SDK 2025-06-12T01:24:01Z https://support.advance.ai/hc/en-us/articles/47222193142937-Thai-OCR-v1-6-Update-Log 2025-05-22T08:23:03Z https://support.advance.ai/hc/en-us/articles/48234854053529-Demo-APP-Update-v9-5-Android-and-v8-5-1-4-IOS 2025-06-24T01:41:33Z https://support.advance.ai/hc/en-us/articles/48269411414553-Introducing-Liveness-Detection-SDK-v4-0-0-for-Android-iOS 2025-06-25T02:31:12Z https://support.advance.ai/hc/en-us/articles/48432172908441--25-June-2025-Service-Update-H5-Liveness-Detection-v6-3-0-Update-and-Changes 2025-06-30T14:28:58Z https://support.advance.ai/hc/en-us/articles/48432343059225--18-Apr-2025-Service-Update-Dukcapil-Database-ID-Validation-New-Requirement-Update-V6-0 2025-06-30T14:44:30Z https://support.advance.ai/hc/en-us/articles/48432357809049--23-May-2025-Product-Discontinuation-Identity-Check 2025-06-30T14:41:44Z https://support.advance.ai/hc/en-us/articles/48432512460953-How-to-generate-SDK-Token 2025-06-30T14:50:40Z https://support.advance.ai/hc/en-us/articles/48432624999577-When-will-I-receive-my-Credit-Balance-Request 2025-06-30T14:58:42Z https://support.advance.ai/hc/en-us/articles/48432679476633-When-can-I-request-Credit-Balance 2025-06-30T15:00:16Z https://support.advance.ai/hc/en-us/articles/48432882754841-How-can-I-make-feature-requests 2025-06-30T15:10:30Z https://support.advance.ai/hc/en-us/articles/48432927713433-How-to-increase-your-chance-of-passing-face-verification 2025-06-30T15:13:45Z https://support.advance.ai/hc/en-us/articles/48432956857113-What-to-avoid-in-doing-Face-Verification 2025-06-30T15:16:14Z https://support.advance.ai/hc/en-us/articles/48433052989849-How-to-get-better-result-for-OCR-KTP-CHECK 2025-06-30T15:22:43Z https://support.advance.ai/hc/en-us/articles/48629651140121-How-to-Set-Up-a-Manual-Blacklist-in-the-AML-Name-Screening-Flow 2025-07-07T04:15:35Z https://support.advance.ai/hc/en-us/articles/48678564301593-H5-Liveness-Iframe-Check 2025-07-08T10:16:02Z https://support.advance.ai/hc/en-us/articles/48698565940761-How-to-Rerun-OCR-KTP-A-Step-by-Step-Guide 2025-07-09T03:03:49Z https://support.advance.ai/hc/en-us/articles/49058085286937-Philippines-Server-Migration 2025-07-21T02:57:38Z https://support.advance.ai/hc/en-us/articles/49192522592281-Release-Notes-Liveness-Detection-SDK-Pro-Android-v1-2-0 2025-07-25T04:00:50Z https://support.advance.ai/hc/en-us/articles/51151763024921--26-Sep-2025-Service-Update-OCR-KTP-v3-7 2025-09-30T15:37:50Z https://support.advance.ai/hc/en-us/articles/51151782376729--23-Sep-2025-Service-Update-Liveness-Detection-SDK-Release-Android-IOS-v4-1-1 2025-09-30T15:38:46Z https://support.advance.ai/hc/en-us/articles/51151857081241--9-Sep-2025-Service-Update-Liveness-Detection-SDK-release-Android-v3-6-4-IOS-v3-6-2 2025-09-30T15:40:49Z https://support.advance.ai/hc/en-us/articles/51151936577817--04-Aug-2025-Service-Update-Liveness-Detection-SDK-release-Android-v3-6-3-IOS-v3-6-1 2025-09-30T15:32:49Z https://support.advance.ai/hc/en-us/articles/51151942933401--15-Jul-2025-PH-Migration-to-PH-Environment 2025-10-23T09:45:27Z https://support.advance.ai/hc/en-us/articles/51151966100761--23-Jul-2025-Service-Update-Liveness-Detection-SDK-Pro-Android-v1-2-0 2025-09-30T15:32:23Z https://support.advance.ai/hc/en-us/articles/51151986641817--17-Jul-2025-Service-Update-Liveness-Detection-SDK-release-Android-v3-6-3-IOS-v3-6-1 2025-09-30T15:35:13Z https://support.advance.ai/hc/en-us/articles/51152179014937-What-is-SDK 2025-09-30T15:47:19Z https://support.advance.ai/hc/en-us/articles/51152247076889-How-to-Improve-Liveness-Detection-Results 2025-09-30T15:53:23Z https://support.advance.ai/hc/en-us/articles/51152284634009-Why-do-clients-need-to-update-to-the-latest-version 2025-09-30T15:57:31Z https://support.advance.ai/hc/en-us/articles/51457494994713--OCR-KTP-Check-Service-Parameter-detail 2025-10-12T10:15:26Z https://support.advance.ai/hc/en-us/articles/52036143277593-Liveness-SDK-Error-Code-and-Handling-Solution 2025-10-31T16:38:21Z https://support.advance.ai/hc/en-us/articles/52036249285657-What-is-the-scope-of-UI-customization 2025-10-31T16:46:55Z https://support.advance.ai/hc/en-us/articles/52036297982617-My-app-only-needs-to-support-one-language-and-the-default-language-is-not-English-What-should-I-do 2025-10-31T16:49:43Z https://support.advance.ai/hc/en-us/articles/52036317709209-My-app-has-undergone-code-obfuscation-using-ProGuard-Do-I-need-to-add-additional-obfuscation-rules-for-the-Liveness-SDK 2025-10-31T16:53:43Z https://support.advance.ai/hc/en-us/articles/52036319651993-What-value-should-be-passed-as-the-userId-in-the-bindUser-method 2025-10-31T16:55:03Z https://support.advance.ai/hc/en-us/articles/52036322079257-What-to-do-if-the-SDK-reports-that-the-just-obtained-license-has-expired 2025-10-31T16:56:57Z https://support.advance.ai/hc/en-us/articles/52036327198873-How-much-memory-will-the-SDK-consume-at-runtime 2025-10-31T16:57:52Z https://support.advance.ai/hc/en-us/articles/52036332584089-Why-does-the-action-liveness-have-voice-prompts-but-the-distant-near-liveness-does-not 2025-10-31T16:55:59Z https://support.advance.ai/hc/en-us/articles/52036366077977-Will-AAI-store-the-recorded-video 2025-10-31T16:58:51Z https://support.advance.ai/hc/en-us/articles/52036374803225-Scanning-found-that-the-SDK-called-methods-like-androidId-that-access-device-information-how-to-remove-it 2025-10-31T17:01:04Z https://support.advance.ai/hc/en-us/articles/52037000068761-How-is-liveness-charged-When-are-the-billing-points 2025-10-31T18:06:30Z https://support.advance.ai/hc/en-us/articles/52037005526169-We-found-a-discrepancy-between-the-number-of-received-livenessIds-and-the-bill-provided-by-AAI-What-could-be-the-reason 2025-10-31T18:07:26Z https://support.advance.ai/hc/en-us/articles/52037033525273-What-solutions-are-available-to-resolve-billing-discrepancies 2025-10-31T18:08:24Z https://support.advance.ai/hc/en-us/articles/52037039428761-Do-I-need-to-save-the-eventId-What-is-the-purpose-of-eventide 2025-10-31T18:10:18Z https://support.advance.ai/hc/en-us/articles/52037041169049-We-have-requirements-for-the-SDK-s-package-size-Is-it-possible-to-reduce-the-package-size-of-the-liveness-detection-SDK 2025-10-31T18:11:36Z https://support.advance.ai/hc/en-us/articles/52037049540633-What-is-the-purpose-of-livenessType-and-what-values-should-we-pass 2025-10-31T18:09:29Z https://support.advance.ai/hc/en-us/articles/52170874890905--03-Nov-2025-Service-Update-H5-Liveness-Detection-Pro-v1-1-1-and-SDK-Liveness-Detection-Pro-IOS-v1-3-0 2025-11-05T11:55:28Z https://support.advance.ai/hc/en-us/articles/52341981222553--3-Nov-2025-Service-Update-SDK-Liveness-Detection-Pro-v1-3-0 2025-11-11T08:23:46Z https://support.advance.ai/hc/en-us/articles/53771776358169--7-Nov-2025-Liveness-Detection-SDK-release-Android-v3-6-5-IOS-v3-6-4 2025-12-29T10:24:35Z https://support.advance.ai/hc/en-us/articles/53771832339865--11-Nov-2025-Liveness-Detection-SDK-release-Android-v3-6-6 2025-12-29T10:28:03Z https://support.advance.ai/hc/en-us/articles/53772084517913-Identity-Verification 2025-12-29T10:50:09Z https://support.advance.ai/hc/en-us/articles/53772244625945-Non-Document-Verification 2025-12-29T10:50:40Z https://support.advance.ai/hc/en-us/articles/53772460057241-Document-Verification 2025-12-29T10:54:34Z https://support.advance.ai/hc/en-us/articles/53772533765017-Liveness-Verification-Liveness-Type-List 2025-12-29T11:09:34Z https://support.advance.ai/hc/en-us/articles/53772910634265-Data-Storage-Processing 2025-12-29T11:12:01Z https://support.advance.ai/hc/en-us/articles/53772939703449-Liveness-Detection-Android-Integration-Requirements 2025-12-29T11:14:49Z https://support.advance.ai/hc/en-us/articles/53772989921049-Liveness-Detection-SDK-Android-Compliance 2025-12-29T11:18:01Z https://support.advance.ai/hc/en-us/articles/53773058989849-Liveness-Detection-SDK-IOS-Compliance 2025-12-29T11:19:08Z https://support.advance.ai/hc/en-us/articles/53773103839001-Face-Authentication 2025-12-29T11:22:01Z https://support.advance.ai/hc/en-us/articles/53773146775065-Advanguard-AML 2025-12-29T11:23:50Z https://support.advance.ai/hc/en-us/sections/900001958083-Announcements 2025-11-05T10:58:47Z https://support.advance.ai/hc/en-us/sections/900001958103-General 2025-12-29T11:12:01Z https://support.advance.ai/hc/en-us/sections/5112328633753-Liveness-Detection 2025-12-29T11:19:08Z https://support.advance.ai/hc/en-us/sections/5112350061977-VideoKYC 2025-06-02T16:13:31Z https://support.advance.ai/hc/en-us/sections/5112448262041-Face-Comparison 2025-06-30T15:16:14Z https://support.advance.ai/hc/en-us/sections/5224130310937-Database-ID-Validation 2025-12-22T14:54:03Z https://support.advance.ai/hc/en-us/sections/5225193672473-OCR 2025-10-12T10:15:26Z 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https://support.advance.ai/hc/en-us/sections/38002293955993-ID-Credit-EVAL-Score 2024-12-27T19:57:30Z https://support.advance.ai/hc/en-us/sections/39122361594265-Bank-Account-Check 2025-12-04T17:19:26Z https://support.advance.ai/hc/en-us/sections/41692665099673-Credit-Score 2024-12-27T19:58:52Z https://support.advance.ai/hc/en-us/sections/43595797432089-Technical-Support-Basic-Troubleshooting-Guide 2025-12-29T10:49:50Z https://support.advance.ai/hc/en-us/sections/43598186858777-2024-Announcements 2025-02-17T06:17:55Z https://support.advance.ai/hc/en-us/sections/43600112790809-2025-Announcements 2025-12-29T10:28:03Z https://support.advance.ai/hc/en-us/sections/44706264715801-Document-Verification 2025-03-28T09:08:17Z https://support.advance.ai/hc/en-us/sections/44708892480025-Id-Forgery 2025-12-22T14:57:53Z https://support.advance.ai/hc/en-us/sections/53772148249881-Services 2025-12-29T11:23:50Z https://support.advance.ai/hc/en-us/categories/900001378183-FAQ 2025-12-29T11:19:08Z https://support.advance.ai/hc/en-us/categories/5321618384153-Video-Tutorial 2023-03-28T07:26:51Z https://support.advance.ai/hc/en-us/categories/43595755000089-Technical-Support-Basic-Troubleshooting 2025-12-29T11:23:50Z https://support.advance.ai/hc/en-us/categories/43598168510489-Announcements 2025-12-29T10:28:03Z