Liveness Detection - How to fix "SERVICE_DISABLED"

Here are the step-by-step instructions to fix the "SERVICE_DISABLED" error for Liveness Detection:

Step 1: Verify Service Status

  1. Check Service Dashboard: Log in to the dashboard check the status of your Liveness Detection service.
  2. Service Status: Ensure that the Liveness Detection service is enabled and operational.

Step 2: Check Account and Subscription

  1. Account Status: Ensure your account is active and in good standing. Verify that there are no outstanding issues such as unpaid bills or account suspension.
  2. Subscription Plan: Confirm that your subscription plan includes access to the Liveness Detection service.

Step 3: Review API Configuration

  1. API Keys: Ensure that you are using the correct API keys for the Liveness Detection service. An incorrect or expired API key can cause the service to be disabled.
  2. Endpoint Configuration: Verify that the endpoint URL for the Liveness Detection service is correctly configured in your application.

Step 4: Check Service Permissions

  1. User Permissions: Ensure that the user or service account has the necessary permissions to access and use the Liveness Detection service. This can typically be managed through the service's permissions or roles settings.
  2. API Access: Make sure that the API access is granted for the specific user or application making the requests.

Step 5: Inspect Usage Limits

  1. API Rate Limits: Check if your usage has exceeded any rate limits imposed by the Liveness Detection service. 
  2. Quota Limits: Ensure that you have not reached your quota limit for the Liveness Detection service. If so, you might need to upgrade your plan or request a quota increase.

Step 6: Update and Test

  1. Service Updates: Ensure that your Liveness Detection service is updated to the latest version. 
  2. Test Configuration: Perform a test to ensure that the service is working correctly after making any changes. Use a sample request to verify that the "SERVICE_DISABLED" error is resolved.

Step 7: Contact Support

  1. Service Support: If the issue persists, contact the customer support team send email to help@advance.ai of the Liveness Detection service. Provide with the error details and any steps you have already taken to resolve the issue.
  2. Troubleshooting Assistance: Follow any additional troubleshooting steps or guidance provided by the support team.
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