FAQ
Document Verification
Bank Account Check
ID Credit EVAL Score
Telecom Score
Database ID Validation
- Database ID Validation New Parameter
- How Database Id Validation Works
- Supported Regions and Doctypes
- Database ID Validation Common Response Code
- Troubleshooting Low Selfie Verification Scores: FAQs Guide to Database ID Validation Issues
- Troubleshooting 'Invalid Face Image' Errors: FAQ Guide for Database ID Validation Issues
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Liveness Detection
- Liveness SDK (IOS) - How to Fix No sound played after implementation?
- Liveness Detection SDK Release Note Android v4.1.9 (2026.04.20)
- Liveness Detection SDK Release Note IOS v4.1.3 (2025.12.29)
- Liveness Detection SDK Release Note Android v4.2.1 (2026.06.26)
- Liveness Detection SDK Release Note IOS v4.2.0 (2026.05.15)
- Liveness Detection SDK IOS Compliance
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Blacklist Check
Multi Platform Detection
- Indonesia ID Number NIK Meaning - A Knowledge Base
- Troubleshooting Common Issues in Multi Platform Complex Detection API
- Comprehensive Guide for Using Multi Platform Complex Detection API
- Comprehensive Guide to Multi-Platform Detection Service
- Troubleshooting Guide for Multi-Platform Detection Service
ID Forgery Detection
One Stop Platform
Tele Status Check
Risky Faces
Credit Score
H5 Liveness Detection
OCR
Face Comparison
- What to avoid in doing Face Verification?
- How to increase your chance of passing face verification?
- Face comparison : How to Fix Issue "IMAGE_INVALID_SIZE" ?
- Face Comparison Error Code : "NO_FACE_DETECTED_FROM_FIRST_IMAGE" or "NO_FACE_DETECTED_FROM_SECOND_IMAGE"
- Face comparison error code "IMAGE_INVALID_SIZE"
- Face Comparison Error Code "NO_FACE_DETECTED_FROM_FIRST_IMAGE" or "NO_FACE_DETECTED_FROM_SECOND_IMAGE"
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VideoKYC
- VKYC : Captcha not showing on agent portal when tried to login (On-premise Deployment)
- VKYC : Due to technical issues, your agent is disconnected. Please wait and we will assign the next available agent to you.
- VideoKYC : How to Fix Issue When Camera and Microphone Allowed, but still unable to do videocall (Android)?
- VKYC - Blank agent Video while doing Call?
- VKYC Error "Sorry, your video call was not completed. Please try again." and does not allow the client to enter video call.
- How Many Video KYC Status?
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Face Search
General
Announcements
- Philippines Server Migration
- Release Notes - Advance eSign
- Release Notes - SDK Liveness Detection and H5 Liveness Detection
- Release Note - Liveness Detection SDK Pro Android & iOS v1.0.0
- Release Note - [INDO] Multiplatform Detection V11
- Release Note - ID Forgery Detection [INDO] V2.2
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