Troubleshooting Low Selfie Verification Scores: FAQs Guide to Database ID Validation Issues

Example Case: Low Selfie Biometric Score Percentage

Client Report: A client has reported that their selfie biometric validation received a low score percentage and is seeking advice on how to improve it.

Diagnosis: For issues like this, it is usually necessary to compare the selfie taken with the photo data in the dukcapil (Department of Population and Civil Registration).

Resolution:

The first step is to ensure that the selfie image uploaded by the user does not fall into the following problematic categories, as these can significantly lower the verification score:

1. Bad Lighting: Selfies taken in poor lighting conditions can result in unclear images that are difficult to process accurately.
2. Mismatch with ID Photo: If the KTP (Indonesian Identity Card) photo does not show the user wearing a hijab, but the selfie does, it can cause discrepancies.
3. Age Difference: If the KTP photo is significantly younger than the selfie, it can affect the biometric match.
4. Multiple Faces: Selfies containing more than one person can confuse the verification system.
5. Use of Accessories: Wearing accessories like hats, sunglasses, or helmets can obstruct facial features and lower the match score.

To achieve a high verification score, the selfie image should meet the following criteria:

1. Direct Capture: The selfie should be taken directly using the camera and not be a file uploaded from the user's side.
2. Full Face Visibility: The selfie should clearly show the entire face, including the eyes, nose, and mouth.
3. Good Lighting: Ensure the selfie is taken in well-lit conditions to provide a clear and accurate image.
4. Update ID Photo: If the ID card photo looks significantly younger or if there have been changes to the user's facial features, we strongly recommend updating the photo at the nearest dukcapil office.

These guidelines will help ensure that the selfie images meet the recommended standards, thereby increasing the success rate.

If you have confirmed that the above points are already met and are still experiencing problems, please contact us at help@advance.ai or submit a ticket via advance.ai support for further assistance.