Troubleshooting Common Issues in Multi Platform Complex Detection API

While using the Multi Platform Complex Detection API, you may encounter several issues. Below are common problems and their solutions.

Issue 1: No Query Record Found

• Error Description: The API returns a NO_RECORD status, indicating no data exists for the provided customer details.

• Response Example:

  { "code": "NO_RECORD", "message": "No query record", "data": null }

• Possible Causes:

  • The customer has no financial activity associated with the provided ID or phone number.
  • Incorrect customer details were submitted.

• Solution: Double-check the customer’s ID and phone number and ensure they have valid financial records.

Issue 2: Parameter Errors

• Error Description: A PARAMETER_ERROR status may occur if the ID or phone number does not meet the required format.

• Common Parameter Errors:

  1. Invalid ID number (must be a 16-digit number).
  2. Incorrect phone number format (must begin with +628 for Indonesia).

• Response Example:

  { "code": "PARAMETER_ERROR", "message": "Invalid ID number", "data": null }

• Solution: Ensure that:

  • The ID number is exactly 16 digits long.
  • The phone number is correctly formatted (e.g., +628123456789).

Issue 3: Access Token Expired or Invalid

• Error Description: You may encounter an ACCOUNT_DISABLED or INVALID_TOKEN error if the access token is expired or invalid.

• Response Example:

  { "code": "ACCOUNT_DISABLED", "message": "Account Disabled", "data": null }

• Solution:

  • Generate a new access token by following the steps outlined in Guidance Article.
  • Ensure the token is valid and unexpired.

Issue 4: Client-Side Errors

• Error Description: A CLIENT_ERROR (e.g., HTTP 400 Bad Request) indicates a problem with the request structure or content.

• Response Example:

  { "code": "CLIENT_ERROR", "message": "HTTP 400 - Bad Request", "data": null }

• Solution:

  • Verify the request body, headers, and parameters.
  • Cross-check the API documentation for any missing or incorrect fields.

Conclusion
The Multi Platform Complex Detection API is a powerful tool for validating customer information across multiple platforms. By following the provided steps and troubleshooting tips, you can effectively use the API and resolve common errors.