Troubleshooting Guide for Multi-Platform Detection Service

FAQ: Multi-Platform Detection Service

1. What is a sample issue with the Multi-Platform Detection Service?

Sample Issue: Users often encounter errors related to invalid phone numbers or ID numbers when making API requests. These errors usually return a "PARAMETER_ERROR" response, indicating that the format of the phone number or ID number is incorrect.

2. How is the issue diagnosed?

Diagnosis: When a "PARAMETER_ERROR" response is received, it includes a specific message that helps identify the problem:

• "Invalid phone number please check your phone number format or call segment."
• "Invalid ID number please check the ID format."
• "Parameter should not be empty."
• "IncludeSelf value should be include or exclude."

These messages point to issues with the input parameters, such as the phone number not starting with "+628" or not following the correct digit length, or the ID number not being a 16-digit number.

3. What is the solution for this issue?

Solution: Ensure that the input parameters are correctly formatted:

• Phone Number: Must start with "+628" and be followed by 8-12 digits (e.g., +6281241472136).
• ID Number: Must be a 16-digit number.
• IncludeSelf Parameter: Should be either "include" or "exclude".

Before making a request, double-check the format of these parameters to avoid "PARAMETER_ERROR" responses.

4. What should I do if the issue persists?

If you encounter issues that persist despite following the above guidelines, please contact our support team via email at help@advance.ai or submit a ticket through the support portal at https://support.advance.ai/.Our support team will assist you in resolving the issue promptly.