Troubleshooting Guide for Blacklist Check API Issues

1. Sample Issue

Issue: The API request for blacklist check returns an error code "PARAMETER_ERROR" with the message "Invalid ID number."

2. Diagnosis of the Issue

Diagnosis: The error message indicates that the ID number format in the request does not match the required 16-digit number format (NIK).

3. Solution of the Issue

Solution: Ensure that the ID number provided in the request is a 16-digit number. Here is a correct example:

Request Example:

json

{
    "name": "SITI CHURIAH",
    "idNumber": "3173054609790011",
    "phoneNumber": {
        "countryCode": "+62",
        "areaCode": "",
        "number": "85775095213"
    }
}

4. If the Issue Persists

Contact Us: If the issue still persists, please contact us at help@advance.ai or submit a ticket via https://support.advance.ai/ for further assistance.

This FAQ article is designed to help users understand common issues, diagnose problems, and find solutions quickly. If you encounter any issues not covered here, please reach out to our support team.

Troubleshooting Guide for Blacklist Check API Issues

1. Sample Issue

2. Diagnosis of the Issue

3. Solution of the Issue

4. If the Issue Persists

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