Comprehensive Guide to Troubleshooting ID Forgery Detection Issues

What is the Issue?

Sample Issue: Users are experiencing challenges with identifying and verifying ID forgery, leading to potential security breaches and fraudulent activities.

How to Diagnose the Issue?

Diagnosis of the Issue: To diagnose ID forgery issues, you need to follow these steps:

1. Check the Image Quality: Ensure the uploaded images meet the following criteria:
   • Format: PNG, JPG, JPEG
   • File size: Below 2 MB
   • Resolution: Minimum 256x256, Maximum 4096x4096
   • Clean background, no words or other pictures
   • Correct orientation and no heavy tilting
2. Verify the Parameters: Ensure all required parameters are included and correctly formatted. This includes access keys, timestamps, and signatures.
3. Review API Response Codes: Look for specific status codes in the API response that indicate potential issues such as PARAMETER_ERROR, OVER_QUERY_LIMIT, or CLIENT_ERROR.

What is the Solution?

Solution of the Issue: Once the issue is diagnosed, follow these steps to resolve it:

1. Improve Image Quality: Upload images that meet the quality requirements mentioned above.
2. Correct API Parameters: Double-check and ensure all API parameters are correctly included and formatted.
3. Handle API Errors: Implement error handling for common status codes and follow suggested actions:
   • PARAMETER_ERROR: Verify and correct the missing or invalid parameters.
   • OVER_QUERY_LIMIT: Contact the sales manager to increase the query quota.
   • CLIENT_ERROR: Review the API documentation for correct usage or contact tech support.

Need Further Assistance?

If the issue still persists, please contact us at help@advance.ai or submit a ticket via advance.ai support for further assistance.