Troubleshooting Common Issues in ID Credit EVAL Score CateA API

While using the ID Credit EVAL Score CateA API, you may encounter a variety of issues. Here are common problems and steps to troubleshoot them.

1. Parameter Errors: If the API request contains invalid or missing parameters, you may receive an error message like the following:

Error: PARAMETER_ERROR
- Message: "Parameter error, please check your input."

Solution: Double-check the parameters in your request. Common issues include:

Invalid ID number (ensure it's a 16-digit number).
Incorrect phone number format (must start with "+628").
Missing or improperly formatted fields.

Example of an Error Response:

{
  "code": "PARAMETER_ERROR",
  "message": "Invalid ID number, please check the NIK format",
  "data": null,
  "transactionId": "uniqueTransactionId",
  "pricingStrategy": "FREE"
}

2. Invalid Phone Number:

Error: PARAMETER_ERROR
- Message: "Invalid phone number, please check your phone number format."

Solution: Ensure that the phone number follows the required format, starting with "+628" and containing no spaces or symbols.

3. Access Token Expired: If your Access Token has expired, you will not be able to make API requests.

Error: ACCOUNT_DISABLED or CLIENT_ERROR
- Message: "Token not found or expired."

Solution: Regenerate your Access Token by making a request to the token generation endpoint. Ensure your timestamp is within the accepted range (300 seconds before or after the current time).

4. HTTP Client Errors:

Error: CLIENT_ERROR
- Message: "HTTP 400 - Bad Request"

Solution: This usually occurs when there is an issue with the API request structure. Check the API documentation and ensure the correct headers, parameters, and data types are being used.

5. Over Query Limit: If you exceed the daily limit for API requests, the system may return an error indicating you’ve gone over the query limit.

Error: OVER_QUERY_LIMIT
- Message: "Quota exceeded, you have exceeded free query quota."

Solution: Contact your sales manager to increase your query limit or manage your API usage more effectively to avoid exceeding the daily quota.

By following these troubleshooting tips, you can ensure smoother API integration and resolve issues efficiently.

Further Assistance

If you continue to experience issues despite following the guidelines provided, please contact our support team for further assistance:

Troubleshooting Common Issues in ID Credit EVAL Score CateA API

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