1. Applies to:
This discussion is beneficial for clients utilizing the OCR (Optical Character Recognition) service provided by advance.ai, particularly for those employing the KTP (Kartu Tanda Penduduk) OCR service in Indonesia.
2. Common Causes/Issues:
The issue at hand has been observed across multiple clients, notably concerning errors in the name output from the KTP OCR results. While the expectation is to mirror the information on the physical KTP accurately, various issues arise during the OCR process. For example, instead of obtaining the expected name "AZIZ," clients may receive a name with a number, such as "AZ1Z."
3. Solution Overview:
To address this issue effectively, clients should ensure that the OCR captures a high-quality image. This is crucial in ensuring that the provided results align with expectations. If the results are unsatisfactory, clients can attempt to retake the KTP photo or enhance the image quality to achieve the desired OCR outcomes.
Below are the results obtained after re-capturing the KTP image, yielding improved results or enhanced KTP image quality.
4. Tactical Rundown:
If you experience this problem, follow these steps:
a. Ensure that the KTP image uploaded complies with the API specifications.
b. Ensure that the KTP image uploaded is of good quality, with clear and readable text.
c. If the KTP image quality is not satisfactory, repeat step b by capturing a new image with better clarity.
d. If you have confirmed points a, b, and c are met and are still experiencing problems, please contact us at help@advance.ai or submit a ticket via https://support.advance.ai/ for further assistance.
By following these steps, clients can mitigate issues related to incorrect OCR results with KTP and ensure a smoother experience with advance.ai's OCR services. If you have any additional questions or concerns, feel free to reach out to our support team for personalized assistance.
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