1. Verify Connectivity with OpenSSL
In the customer's office network, run:
bash
openssl s_client -connect api.advance.ai:443
Observe whether the TLS handshake succeeds, and whether any certificate or handshake errors appear.
Sample:
2. Check cURL Verbose Output
Still in the customer's office network, run:
bash
curl -v https://api.advance.ai
Review the verbose logs to see if the connection is dropped after the TLS handshake or if there's an immediate timeout or reset (RST).
Sample:
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