Problem
Upload Failed with the error message:
“Error. You have not enabled your camera and/or microphone. Please check and enable in settings before login again.“
or
“Error. Anda belum mengizinkan penggunaan kamera dan/atau mikropon. Mohon izinkan penggunaan pada bagian pengaturan sebelum masuk kembali.”
The services require permission to access the camera and video, hence please ensure the user already enable the camera and video
Solution
The services require permission to access the camera and video, hence please ensure the user already enable the camera and video:
-
Check with the pre-call tool https://tokbox.com/developer/tools/precall/ make sure the user passes all the tests
-
Test with our demo app: https://freeconference.vonage.com/ make sure the user is able to publish successfully
-
Allow the prompt to use a camera or microphone
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