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VKYC Error "client and agent video not showing"

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Galih Putra

Problem

Video not showing in both client and agent

  1. This happens because client or agent open another app or call or video call

  2. OS is not update

Solution

  1. Closed all the apps and make sure there is no app or browser using the camera

  2. Establish a new call

or if those step does not work, you can try another solution below

  1. Update to the latest OS (IOS and Android)

  2. Clear browser history

  3. Establish a new call

When client opens another app or video call, probably the camera (video) still remain in previous app

 

 
 
 
 
 

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