Announcements
2026 Announcements
2025 Announcements
- [2 April 2024 ]Service Update - Liveness Detection H5 Pro v1.1.0
- [2 April 2024 ]Service Update - Liveness Detection SDK Android & iOS v3.6.0
- [11 Nov 2025] Liveness Detection SDK release - Android v3.6.6
- [7 Nov 2025] Liveness Detection SDK release - Android v3.6.5 & IOS v3.6.4
- [3 Nov 2025] Service Update - SDK Liveness Detection Pro v1.3.0
- [03 Nov 2025] Service Update - H5 Liveness Detection Pro v1.1.1 and SDK Liveness Detection Pro IOS v1.3.0
- See all 20 articles
2024 Announcements
- [3 December 2024 ]Service Update - Liveness Detection SDK Pro Android & iOS v1.1.0
- [15 November 2024] Liveness Detection SDK v3.4.1 Update and Changes
- [19 July 2024] Service Update [ID] - Multiplatform Detection V11 (2nd Notice)
- [ 10 July 2024] System Upgrade Notice
- [10 June 2024] Service Update [ID] - Document OCR (KTP Checks) V3.2
- [28 May 2024] Service Update [ID/PH/TH] - H5 Liveness Detection V6
- See all 10 articles
Technical Support Basic Troubleshooting
Services
Technical Support Basic Troubleshooting Guide
Video Tutorial
FAQ
Document Verification
Bank Account Check
ID Credit EVAL Score
Telecom Score
Database ID Validation
- Database ID Validation New Parameter
- How Database Id Validation Works
- Supported Regions and Doctypes
- Database ID Validation Common Response Code
- Troubleshooting Low Selfie Verification Scores: FAQs Guide to Database ID Validation Issues
- Troubleshooting 'Invalid Face Image' Errors: FAQ Guide for Database ID Validation Issues
- See all 8 articles
Liveness Detection
- Liveness SDK (IOS) - How to Fix No sound played after implementation?
- Liveness Detection SDK IOS Compliance
- Liveness Detection SDK Android Compliance
- Liveness Detection Android Integration Requirements
- We have requirements for the SDK's package size. Is it possible to reduce the package size of the liveness detection SDK?
- Do I need to save the eventId? What is the purpose of eventide?
- See all 38 articles
Blacklist Check
Multi Platform Detection
- Indonesia ID Number NIK Meaning - A Knowledge Base
- Troubleshooting Common Issues in Multi Platform Complex Detection API
- Comprehensive Guide for Using Multi Platform Complex Detection API
- Comprehensive Guide to Multi-Platform Detection Service
- Troubleshooting Guide for Multi-Platform Detection Service
ID Forgery Detection
One Stop Platform
Tele Status Check
Risky Faces
Credit Score
H5 Liveness Detection
OCR
Face Comparison
- What to avoid in doing Face Verification?
- How to increase your chance of passing face verification?
- Face comparison : How to Fix Issue "IMAGE_INVALID_SIZE" ?
- Face Comparison Error Code : "NO_FACE_DETECTED_FROM_FIRST_IMAGE" or "NO_FACE_DETECTED_FROM_SECOND_IMAGE"
- Face comparison error code "IMAGE_INVALID_SIZE"
- Face Comparison Error Code "NO_FACE_DETECTED_FROM_FIRST_IMAGE" or "NO_FACE_DETECTED_FROM_SECOND_IMAGE"
- See all 8 articles
VideoKYC
- VKYC : Captcha not showing on agent portal when tried to login (On-premise Deployment)
- VKYC : Due to technical issues, your agent is disconnected. Please wait and we will assign the next available agent to you.
- VideoKYC : How to Fix Issue When Camera and Microphone Allowed, but still unable to do videocall (Android)?
- VKYC - Blank agent Video while doing Call?
- VKYC Error "Sorry, your video call was not completed. Please try again." and does not allow the client to enter video call.
- How Many Video KYC Status?
- See all 11 articles
Face Search
General
Announcements
- Philippines Server Migration
- Release Notes - Advance eSign
- Release Notes - SDK Liveness Detection and H5 Liveness Detection
- Release Note - Liveness Detection SDK Pro Android & iOS v1.0.0
- Release Note - [INDO] Multiplatform Detection V11
- Release Note - ID Forgery Detection [INDO] V2.2
- See all 8 articles